AccessX: Nigeria's first Digital Banking Experience Centre (Video)

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July 13th, 2021, 9:49 pm

Nigeria's leading financial institution, Access Bank has unveiled AccessX - Customers' Digital Experience Centre.

Access Bank
Access Bank

In a bid to provide access to a mix of product information and lifestyle offerings to Nigerians, Access Bank Plc has said its customers can now have access to simple, fast and secure tech-driven solutions to all digital banking challenges via its newly launched AccessX experience centre.

Its Executive Director, Victor Etuokwu, disclosed this to newsmen during the tour of the newly built AccessX experience centre recently in Lagos.

While stating that Access Bank caters to about 45 million young customers who are digitally focused, Etuokwu noted that the experience centre is a one stop technology hub where customers are taken on a digital tour from Artificial intelligence to Robotics, and Smart data.

This, he said, is related to the bank’s digital channels and a place to demonstrate the best of its innovative solutions through self-service banking while providing access to a mix of product information and lifestyle offerings.

Etuokwu explained that the vision of the bank is for every Nigerian to be able to make banking transactions in several branches digitally and added that Access Bank took to the initiative churning out a touch point to ensure its services can be accessed.

“Digital is clearly the easy way and AccessX is an additional touch point for our customers to bank with us. This is in recognition of the fact that 90 per cent of our transaction and engagement with our customers is through digital and those customers require support in some form either on their cards, Internet banking or mobile app or merchant platform.

“Setting up this experience centre will enable these customers have a point of contact where they can get support and speed service outside the traditional bank. The traditional bank has their place and does have some digital support but the AccessX centre is 100 per cent digital support”, Etuokwu explained.

Corroborating him, the Chief Technology Officer (CTO), Channels at the bank, Daniel Akumabor, said Access Bank being the biggest retail bank in Africa, is digitally focused on serving its customers and ensuring their needs are met.

According to him, the AccessX experience center will expose its customers to a full digital experience which will include digital banking services, ATM services, video banking solutions amongst others.

Akumabor said, “First and foremost, we are exposing customers to new innovations to have a full digital experience and get feedback on how we can improve on our digital channels as we are very innovative and have solutions to what our customers need. So as we roll out our digital channels, our customers have first hand access to it to solve whatever they need as we put our money on the line to support them.” ... a-accessx/

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Location: Kontagora

July 13th, 2021, 10:04 pm

Thanks for the update
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Location: Abuja

July 14th, 2021, 5:50 am

At our service center you will get, simple, fast and secure tech-driven solutions to all your digital banking challenges.

Access X
The Experience Centre is a one-stop technology hub where our customers are taken on a digital tour spanning from Artificial intelligence to Robotics, and Smart data, It is related to our digital channels and a place to demonstrate the best of our innovative solutions through self-service banking. while providing access to a mix of product information and lifestyle offerings.

The Experience Centre highlights our digital capabilities in providing top notch service to our customers.

Access X Offers

Digital Banking Services
All issues concerning Login challenges, Pin issuance, Limit maintenance, Channels set up & Onboarding, Device compatibility as well as OTP generation. You can also make enquiries on.

Digital banking Set-up
BVN maintenance
Transfer charges and related issues.

ATM Services
At Access X, you will also get speedy resolution to all your debit card or ATM issues, especially as it relates to.

Withdrawal issues
Damaged, Lost, or Stolen card blockage
Card Activation

Video Banking Solution
At Access X, you can solve instant account issues, open a bank account amongst other services while on a video call with the contact center agent.

You walk into the center.
Dial contact center.
The contact center agent responds, and issues are resolved.

Card Dispensing Kiosk
You do not need to queue in the bank or wait for an hour for a card. Simply go to the kiosk, request for the card or cheque or Facepay or any other additional service on the kiosk. It is fast, quick, and reliable.

You input your account number.
Select preferred card.
A BVN verification is done.
ID card is validated.
You pay and the card is printed.
Queue Management System
The Queue management system is a unique service that aims to improve service turnaround time and overall customer experience, it does this by using artificial intelligence system that informs the engineer how many customers are on queue. and calculates the time each staff at the experience center spends on a customer.

Walk into the center, go to a screen, and input your name and phone number
Select the issue to resolve.
You wait, no paper is issued.
The screen tells you, the engineer to speak to.
You head over to the engineer and their issue is resolved.

Visit us today at:
1 Akin Adesola Street Victoria Island Lagos.
Time: 8am -8pm everyday
More locations coming soon in Lagos, Abuja, Port-Harcourt. ... ess-X.aspx
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Location: Naija

July 14th, 2021, 6:15 am

Thanks for the update. 👍👍
"Many of us are not living our dreams simply because we are busy living our fears" - Les Brown
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Location: Yola

July 14th, 2021, 8:03 am

I Dont use access
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Location: Kontagora

July 14th, 2021, 8:20 am

Thanks for the update
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Location: Kaduna

July 14th, 2021, 4:02 pm

Nice update thank you. chat me on fb
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Location: Ondo

July 14th, 2021, 4:11 pm

Good one then
No Love💔 In The City Just Make Money🤑 And Pray Not To Die Young🙏
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